After-sales service terms of Greater Shanghai Branch

Thank you for choosing jasmine brand manicure service. We are committed to providing professional and high quality products and services. In order to ensure your satisfaction and establish a long-term cooperative relationship, please read the following after-sales service terms carefully:

1. Service guarantee: we guarantee that all services are provided by certified professionals using high-quality materials that meet safety standards.

two。 Customer feedback: if you have any dissatisfaction with our service or product, please contact us within 7 working days after receiving the service or product, we will try our best to solve your problem.

3. Product return and exchange: for any product problems caused by our negligence, we will provide free return and exchange service. The return and exchange products must be unused and requested within 14 working days after purchase.

4. Quality commitment: for all nail products, we provide a 30-day quality guarantee period. If product quality problems are found during this period, repair or replacement services can be obtained free of charge.

5. Emergency response: if you encounter emergency problems in using our products or services, we will provide rapid response service and strive to provide a solution within 24 hours.

6. Regular maintenance: we recommend that you carry out regular product maintenance according to the product instructions to ensure the best results. Our team is ready to provide you with maintenance advice and assistance.

7. User training: for B2B partners, we provide the necessary product use and service provision training to ensure that a high standard of service is provided at the end user.

8. Complaint handling: if you have any complaint, please submit it through our official contact channel. We promise to provide a preliminary reply within 48 hours after receiving the complaint.

We are committed to follow the above after-sales service terms and continue to improve to meet and exceed your expectations. Your satisfaction is the direction of our efforts. For more help, please feel free to contact our customer service department.