1. Return condition
-there are quality problems with the goods, including, but not limited to, damage or non-compliance with the specification description.
-the goods are unused and well packaged, which will not affect the secondary sale.
-return application should be made within 14 days after receipt of the goods.

two。 Return process
-the customer submits the return application through the customer service channel and provides the order number and the reason for the return.
-We will review and provide the return address within 1-2 working days after receiving the application.
-the customer must return the goods within 7 days after receiving the return address notice.
After the goods are received, our professional team will check and confirm the status of the goods immediately.
If the goods meet the return conditions, we will apply for a refund within 3-5 working days after the inspection.

3. Refund method
-the refund will be returned to the customer's payment account according to the original payment path.
-if the return is due to the customer's personal reasons, the relevant logistics expenses shall be borne by the customer.
If the return is due to quality problems or does not match the description, the Shanghai branch will fully bear the logistics cost of the return.

* * customer rights and interests protection * *

We are committed to providing each customer with detailed product information to ensure that product quality and service meet customer expectations.
-the customer service team will provide professional consulting services to ensure that the return process is transparent and efficient.

* * increase in customer satisfaction * *

Throughout the return and refund process, we listen to every feedback from our customers and continuously optimize service standards and product quality.
-We provide regular return statistical analysis reports to improve products and services and reduce future return rates.

* * Building trust and financial control * *

-this refund policy will take into account the protection of customer interests and the financial stability of the enterprise, and ensure the rights and interests of both parties.
-the systematic return audit process ensures the authenticity of the return reasons and prevents fraud and misoperation.

* * competitive advantage * *

Our return and refund policy not only follows the best practices of international trade, but also ensures a rapid response, reflecting the great importance we attach to our customers.
-the transparent and simplified return process provides a distinctive customer experience, enhances market trust and strengthens the brand position.

Please note: the above return and refund policies should be implemented in accordance with the relevant laws and regulations and may be appropriately adjusted according to the specific circumstances.