Customer Support - Jasmine Brand, Nail and Eyelash Products & Services

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Common problem

Q：Question: Is the product certified to international safety and health standards?

A： Answer: Yes, Jasmine's new quick-drying nail polish has passed CE certification and MSDS certification, which indicates that the product complies with EU health, safety and environmental protection requirements, and also ensures its non-toxicity and safety, so it can be used with confidence.

Q：Question: Does Jasmine's new quick-drying nail gel have any international safety and quality certifications?

A： Answer: Yes, Jasmine's new quick-drying nail glue has passed CE certification and MSDS certification. These two certifications confirm that our products meet international standards in terms of safety and non-toxicity to ensure the health and safety of users during use.

Q：Question: Has Jasmine’s new quick-drying nail polish been certified for safety, and what international standards does it comply with?

A： Answer: Yes, Jasmine's new quick-drying nail polish has passed CE certification and MSDS certification, which proves that our products meet the health, safety and environmental protection requirements of the European Union and the international chemical safety data standards. This ensures that our products meet international standards in terms of safety and environmental protection, so that customers can rest assured when using them.

1. Product quality assurance:
We promise to provide manicure and eyelash services and related products that meet or exceed the quality standards of our markets (the United States and France). The Jasmine brand is committed to using certified materials and processes to ensure customer satisfaction. For any dissatisfaction caused by quality problems, we undertake to provide unwarranted replacement services or corresponding remedial measures.

two。 User privacy protection:
We attach great importance to the protection of user privacy. All customer data collection and storage strictly comply with the data protection laws and regulations of the United States and France. We guarantee that we will not share customer information with third parties except with the consent of the customer or as required by law.

3. Return and exchange policy:
Nail products purchased by users can be returned and exchanged for no reason within 14 days after receipt, as long as the products have not been used and the packaging is complete. The user shall be responsible for any expenses incurred in the return process. If the product is defective or does not comply with the order instructions, we will be responsible for the relevant return and re-shipment costs.

4. After-sales service policy:
We provide professional after-sales service team to solve any problems that customers encounter in the process of using our products and services. After-sales service includes technical support, product consultation and complaint handling, etc., to ensure that customers get satisfactory solutions.

5. Legal Compliance statement:
We declare that all business activities comply with American, French and international laws and regulations. We are committed to maintaining fair competition in the market and abiding by industry norms.

6. Terms and conditions are revised and updated:
We reserve the right to revise and update the terms of this policy at any time. For any major changes, we will notify the customer through open channels and provide sufficient time for the customer to understand and adapt to these changes.

7. Dispute resolution:
For any disputes caused by products or services, we first recommend negotiation. If no agreement is reached, the dispute will be submitted to arbitration or competent court for settlement in accordance with the law of the market (United States or France).

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Terms and Conditions

Technical Support

Product R & D support:
-using advanced product design software to launch new manicure products regularly to meet the needs of different markets
-work with major market research institutions such as the United States and France to analyze consumer preferences and continuously optimize product design
-ensure the use of safe, high-quality materials and processes in line with international health standards.

Second, pre-sales consulting services:
-provide detailed product materials and cases to help customers understand the jasmine brand and product features
-answer customer questions, provide advice and assist customers in making purchase decisions through multi-channel customer service hotlines and online consultations.

Third, after-sales service:
-provide clear instructions and maintenance recommendations to ensure that users can use the product correctly
-quickly respond to customer feedback, deal with product-related problems, and achieve efficient problem solving.

Fourth, installation and debugging:
-provide professional remote guidance or dispatching technical personnel on-site services for products that require special installation and commissioning.

5. Training services:
-regularly hold online and offline manicure and eyelash technical training to enhance the professional skills of customers
-provide customized training programmes to provide differentiated teaching for technicians at different levels.

VI. Maintenance and upgrade:
-provide product maintenance services to ensure that the normal use of customers will not be affected
-provide upgrade services and guidance for continuous product upgrading to keep product performance in line with the forefront of the industry.

VII. Advisory services:
-provide in-depth consulting services for industry development, product applications, etc.
-regularly share information on industry trends, market analysis and innovative technologies to help customers keep abreast of industry trends.

After-sales service terms of Greater Shanghai Branch

Thank you for choosing jasmine brand manicure service. We are committed to providing professional and high quality products and services. In order to ensure your satisfaction and establish a long-term cooperative relationship, please read the following after-sales service terms carefully:

1. Service guarantee: we guarantee that all services are provided by certified professionals using high-quality materials that meet safety standards.

two。 Customer feedback: if you have any dissatisfaction with our service or product, please contact us within 7 working days after receiving the service or product, we will try our best to solve your problem.

3. Product return and exchange: for any product problems caused by our negligence, we will provide free return and exchange service. The return and exchange products must be unused and requested within 14 working days after purchase.

4. Quality commitment: for all nail products, we provide a 30-day quality guarantee period. If product quality problems are found during this period, repair or replacement services can be obtained free of charge.

5. Emergency response: if you encounter emergency problems in using our products or services, we will provide rapid response service and strive to provide a solution within 24 hours.

6. Regular maintenance: we recommend that you carry out regular product maintenance according to the product instructions to ensure the best results. Our team is ready to provide you with maintenance advice and assistance.

7. User training: for B2B partners, we provide the necessary product use and service provision training to ensure that a high standard of service is provided at the end user.

8. Complaint handling: if you have any complaint, please submit it through our official contact channel. We promise to provide a preliminary reply within 48 hours after receiving the complaint.

We are committed to follow the above after-sales service terms and continue to improve to meet and exceed your expectations. Your satisfaction is the direction of our efforts. For more help, please feel free to contact our customer service department.

After-sales service

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Maintenance service

- Nail & Eyelash Equipment Repair Service: Our Shanghai Branch provides comprehensive nail & Eyelash Equipment Repair and Maintenance Services to ensure your work equipment runs smoothly and reduce business interruption caused by equipment failure.

- Quick response mechanism: We promise to respond quickly and send professional technicians to the door within 24 hours after receiving the request for repair services, and strive to solve the problem in the shortest time.

- Transparent pricing policy: We adopt standardized pricing to ensure that each service fee has a clear standard, no hidden cost, to protect the interests of customers.

- Regular Maintenance Plans: We provide regular maintenance plans to our customers to help prevent equipment failures, extend equipment life, improve efficiency and safety.

- Replacement of original spare parts: We only use spare parts of original or equivalent quality for replacement to ensure the performance and long-term stable operation of the equipment.

- Maintenance warranty service: Each repair service completed, we will provide a certain period of warranty, to give customers follow-up peace of mind protection.

- Professional technical training support: We not only provide maintenance services, but also provide professional training for customers 'technicians to help them improve their daily maintenance and simple troubleshooting capabilities.

- Customer Service Hotline: We have a customer service hotline, open all year round, ready to answer questions related to maintenance services for customers, and assist in handling maintenance matters.